Mar 11



Now that we’ve got 50+ people at Treehouse, my main role is communicating - mostly over email. Here are some tips I’ve learned to make email efficient and effective …

#1 - Reply Inline

When you reply to someone, say hello at the top, and then reply to their points “inline”. You can see examples below. Three big reasons for doing this:

  1. You don’t have to re-state their questions or points. You simply reply below them.
  2. You don’t have to add weird formatting like bold, colors or underlines, in order for the recipient to see your comments
  3. It’s easier to see the conversations history

Examples …

Email #1

Hi Enrique,

What doe you think we should do on Issue Number One?

Also, I’d like your thought son Issue Number Two. Thanks.

All the Best,
Wanda

Email #2

Hi Wanda,

Answers below …

Hi Enrique,

What doe you think we should do on Issue Number One?

I think we should move forward on this issue.

Also, I’d like your thought son Issue Number Two. Thanks.

Please go ahead and do this today, thanks.

All the Best,
Wanda

Thanks!
Enrique

Email #3

Hi Enrique, answers below …

Hi Wanda,

Answers below …

Hi Enrique,

What doe you think we should do on Issue Number One?

I think we should move forward on this issue.

What’s the budget?

Also, I’d like your thought son Issue Number Two. Thanks.

Please go ahead and do this today, thanks.

Will do! I’ll let you know when it’s complete

All the Best,
Wanda

Thanks!
Enrique

All the best,
Wanda

#2 - Use BCC

When someone introduces you to someone, the best thing to do is remove them with BCC. This keeps them from getting stuck in reply-back-and-forth-purgatory. For example, if someone named Jim introduced me to someone named Michelle, then I’d do the following …

Thanks Jim, moving you to BCC.

Michelle,

Great to meet you! I’d like to give you a call, if you have time, to discuss …

Your tips …

So those are a couple of my simple tips. Please share yours below!

Recent comments

Blog comments powered by Disqus

12 Notes

  1. michaelryap reblogged this from ryanleecarson
  2. perblr said: When I reply inline I sometimes (depending on the context) add my initials first. This way it will be easier to follow when multiple persons are involved. It also helps if the formatting is removed. E.g.: PS: I think we should move forward on this issue.
  3. iammorton said: Great points Ryan. Especially the inline reply. My two favorite email tip is basic but often the most overlooked. Never reply all unless its absolutely necessary. That joke email isn’t too funny to the team that’s heads down on a project.
  4. wildcanon reblogged this from ryanleecarson
  5. ryanleecarson posted this

Stuff I Like

@ryancarson on Twitter

loading...